Refund Policy
Last updated 3 September 2026
We want every OnDeck paid product to be worth your money. If it is not right for you, you can have a full refund — no questions asked — within 14 days of purchase.
The 14-day guarantee
Within 14 days of buying an OnDeck paid product you may request a full refund for any reason. You do not need to justify it. This applies even though you may get access to the product straight away.
After 14 days the purchase is non-refundable, because you have had a fair chance to use the full suite. If something has gone wrong on our side — you were charged twice, access never worked, or the Service was unavailable — contact us regardless of the date and we will put it right.
How to request a refund
There are two easy ways:
- Reply to the receipt email from the payment provider named on it and ask for a refund; or
- Email us at info@ondeck-academy.com with the email address you bought with, and we will arrange it.
How it is processed
The merchant of record named on your receipt processes the refund back to the original payment method. Timing then depends on that provider and your bank or card issuer. Existing purchases made through Paddle continue to be refunded through Paddle.
What happens to your access
When a refund is issued, the access provided by that purchase ends. The free tools — the logbook, certificate tracker, pathway planner, endorsements, and Career Passport — stay free and remain on your account. Your career-record data is not deleted by a refund.
Your statutory rights
This policy sits alongside your legal rights as a consumer and does not replace them. For the full terms of the Service, see our Terms & Conditions.