Refund Policy

The 14-day guarantee

Within 14 days of buying OOW Study Companion you may request a full refund for any reason. You do not need to justify it. This applies even though you get access to the tools straight away.

After 14 days the purchase is non-refundable, because you have had a fair chance to use the full suite. If something has gone wrong on our side — you were charged twice, access never worked, or the Service was unavailable — contact us regardless of the date and we will put it right.

How to request a refund

There are two easy ways:

• Reply to the purchase receipt email from Paddle, our payment provider, and ask for a refund; or
• Email us at ryansandwith9@gmail.com with the email address you bought with, and we will arrange it.

How it is processed

Payments and refunds for OOW Study Companion are handled by Paddle.com Market Ltd, our merchant of record. Approved refunds are returned by Paddle to your original payment method, usually within 5–10 business days depending on your bank or card provider. Paddle’s Buyer Terms also apply to your purchase.

What happens to your access

When a refund is issued, your OOW Study Companion access ends. The free tools — the logbook, certificate tracker, pathway planner, endorsements, and Career Passport — stay free and remain on your account. Your career-record data is not deleted by a refund.

Your statutory rights

This policy sits alongside your legal rights as a consumer and does not replace them. For the full terms of the Service, see our Terms & Conditions.