Terms & Conditions

1. Who we are

The Service is provided by OnDeck Academy. For any question about these terms, your account, or a purchase, contact us at info@ondeck-academy.com.

2. What the Service is — and is not

OnDeck Academy provides study material, practice tools, AI-assisted coaching, and career-record utilities to help superyacht crew prepare for their work and their examinations. It is a preparation and study aid.

It is not a certified or accredited course, it does not issue any qualification, certificate, endorsement, or sea-service verification recognised by the MCA or any other authority, and it is not a substitute for MCA-approved training, official nautical publications, a qualified instructor, or your own professional judgement. Nothing in the Service is navigational, legal, medical, financial, or tax advice. Regulations change: you are responsible for checking the current, in-force editions of any regulation, publication, or syllabus before you rely on it at sea or in an examination.

3. Accounts

Some features require an account, created by signing in with a magic link or a Google sign-in. You are responsible for keeping access to your email or Google account secure. You must give accurate information and are responsible for activity under your account. The career-record tools (logbook, certificates, endorsements, passport) store information you enter; you are responsible for its accuracy. Sea service you log is self-declared and is labelled as such — logging it in the Service does not make it verified, attested, or recognised by any authority.

4. Paid products, payment and the merchant of record

New checkout is temporarily closed while OnDeck changes payment provider. The pricing page shows guide prices only. Before payment opens, each product will state its access period, what is included, the exact local price and whether it renews.

The merchant of record named in the checkout will process the payment, invoicing, applicable taxes and refunds under its own buyer terms. OnDeck Academy will not see or store your card details. Existing Paddle purchases keep the terms and access that applied when they were made.

Refunds are covered by our Refund Policy.

5. Access is for you

Access to an OnDeck paid product is granted to a single account for the individual who bought it. Do not share your sign-in, resell access, or use automated means to extract the content or overload the Service. We apply product limits and fair-use controls as shown on the pricing page to protect the Service from abuse. We may suspend or withdraw access if these terms are broken, refunding the unused portion where fair to do so.

6. AI-generated answers

The AI Tutor and Examiner generate responses from study material and established sources, but they can be incomplete or wrong. Treat their output as study guidance to be checked, never as authoritative fact. Always verify any regulation, figure, or procedure against the current official source before relying on it in an examination or at sea.

7. Intellectual property

The Service, its content, tools, and design are owned by OnDeck Academy and protected by copyright. You may use them for your own study. You may not copy, republish, resell, or redistribute the content, in whole or in part, without written permission. Information you enter about yourself remains yours.

8. Availability and liability

We work to keep the Service available and accurate but provide it “as is”, without warranty that it will be uninterrupted, error-free, or fit for a particular purpose. To the fullest extent permitted by law, OnDeck Academy is not liable for any loss arising from use of, or reliance on, the Service — including examination outcomes, career decisions, or events at sea. Nothing in these terms limits liability that cannot lawfully be limited, and your statutory rights as a consumer are not affected. Where OnDeck Academy is found liable in connection with a paid product, that liability will not exceed the amount you paid for that product.

9. Changes and governing law

We may update these terms; the “last updated” date above shows when. Material changes will be reflected on this page. These terms and any dispute relating to them are governed by the law of the jurisdiction in which OnDeck Academy operates, without affecting the mandatory consumer-protection rights of the country in which you live.

10. Your data

What personal data we collect, why, who processes it and how long we keep it is set out in our Privacy Policy, which forms part of these terms.

11. Contact

Questions about these terms? Email info@ondeck-academy.com.